Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of items may be exempt from being returned, such as personalized or custom-made products. If you have any questions about whether an item is eligible for return, please contact us at [email protected].
Return Process
To initiate a return, you must request a return authorization by emailing us at [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.
Exchanges
We do not offer direct exchanges for items. If you would like to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Please follow the return process outlined above to return the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with nomadicfindsshop.com is satisfactory.